SKY CX AI
By Indatacore
Move every customer request forward with AI agents
Connect conversations, customer information and business actions in one experience. Sky CX AI handles requests, uses the relevant context and performs authorised actions to advance resolution.
Your customer expects a solution, not a succession of contacts
Explaining a problem, waiting for an answer, sharing information then starting again with another team: these breaks complicate the customer experience and tie up your teams.
Sky CX AI connects the conversation to request handling. AI agents understand the need, use accessible information and move the steps defined in your processes forward.
Understand the situation
Identify the reason for contact and the information needed to give the customer an appropriate response.
Take charge of processing
Connect the conversation to the tools and actions that make it possible to continue the request.
Ensure a clear next step
Tell the customer the outcome, the next step or the intervention required, with the useful context.
Customer-relationship AI connected to your operations
Sky CX AI capabilities combine according to your needs: inform, guide, qualify, act or hand over. Their scope is built around your services, data and business rules.
Request understanding and qualification
Identify what the customer wants, distinguish available information from what is missing and ask the questions needed to continue processing.
Examples: clarify a complaint, qualify an incident, identify the relevant service.
Extend to your service processes
Grow use cases according to your priorities and environment capabilities. AI agents can cover different contact motives, with autonomy levels suited to each situation.
Different requests. The same continuity requirement
Explain a bill and handle a dispute
Bring together billing details, offer conditions and available information to explain an amount or prepare a contextualised claim.
These examples illustrate journeys to define according to your organisation’s authorisations and rules.
The customer moves forward. The context remains
A request may need several exchanges and several services. Sky CX AI helps design an experience where each step builds on information already collected.
Useful questions
Ask for the clarifications needed for processing, taking already accessible information into account.
Situation-linked answers
Distinguish general information from elements specific to the customer and their request.
An understandable outcome
Clarify what has been done, what is pending and what needs further intervention.
Handover with the right elements
Share the motive, checks and actions completed when your teams take over.
Make customer-service automation a visible improvement in the experience
Limit repetition
Reduce situations where the customer must explain the request again or provide the same information several times.
Move recurring requests forward
Deploy AI agents on defined treatments, with an explicit outcome and rules.
Make team intervention easier
Prepare the context and elements needed so staff can focus on the situation to resolve.
Assess service quality
Track effective resolution, repeat contacts, timelines, answer quality and post-handling satisfaction.
Which customer requests do you want to handle better?
Let’s start from your contact motives, tools and service rules to build journeys suited to your organisation.
Frequently asked questions
Sky CX AI is Indatacore’s customer-experience solution with AI agents. It connects request understanding, accessible information and business actions to move processing forward within the scope defined by the organisation.
A chatbot may be limited to informing or routing. Sky CX AI also aims to take charge of processing: use context, use available tools and perform authorised actions.
The scope can cover information, qualification, follow-up, complaints, support and some change requests. Uses depend on available services and your organisation’s rules.
Yes, when the required access and authorisations are in place. They can then consult information, create or update a request and trigger authorised steps.
The journey plans situations that need human intervention. Useful authorised information is passed on so the team can resume processing with the available context.
The solution relies on your environment to access the required information and actions. The CRM, helpdesk and business applications keep their role in managing data and processing.
Select a few frequent contact motives, describe how they are handled today and identify the tools involved. These elements help define scope and success criteria.